Rose de Fremery

An omnichannel strategy can help earn customer loyalty and ensure continued growth, but it can be surprisingly tricky to get it right. Every company can face omnichannel challenges if they have not developed a comprehensive strategy, and companies with little experience can benefit from understanding potential common pitfalls. For example, a customer might discover to their dismay that the smooth experience they enjoyed on social media did not carry over to the voice call they later had with ...

According to expert insights, remote work is here to stay, but not everyone is fully convinced of its benefits. According to research from Microsoft, 85% of business leaders say that the shift to hybrid work has made it challenging to have confidence that employees are being productive. A mere 12% of them have full confidence that their team is productive in this setting.
How can managers ensure that their remote employees are productive working from home? The path to a more productive remote...

Author: Rose de Fremery
Regardless of your business's size or industry, you're likely looking for effective ways to improve your communication and collaboration. Unified communications as a service (UCaaS) and contact center as a service (CCaaS) are powerful solutions for enhancing internal collaboration among employees to help agents provide excellent customer service. When combined, UCaaS and CCaaS can deliver even greater advantages than they otherwise would on their own. Here's what you n...

What are the best communication tools for nonprofits? What collaboration tools meet the needs of nonprofit organizations (NPOs)? An examination of recent nonprofit sector surveys1 identifies that NPOs face many urgent challenges—budgetary and financial considerations were the biggest concern, with staffing, change management and the need for collaboration also among the key results. While some of these challenges resemble the difficulties small businesses experience, others are unique to the ...

In an increasingly complex threat landscape, your organization needs more than an operational plan for cyber security—you also need a strategic cyber security plan. Here's a look at the cyber security challenges facing organizations today, the role risk appetite plays in defining a strategic cyber security plan and how managed service providers can help you build a cyber security strategy.
Cyber security challenges facing organizations
Threat actor activity has increased in recent years. Acco...

Students need seamless connectivity throughout the campus to stay productive academically, professionally and personally. Not only is a connected campus essential for an immersive learning experience, but it’s also crucial for personalized learning, enhanced stadium experiences and public safety.
Here's how a smart campus, also known as a digital campus, can give students the satisfying experiences they expect while also enhancing campus safety, improving sustainability and simplifying collab...

Even with good intentions and careful planning, teacher-parent communication sometimes hits a snag. When parents misunderstand teachers and vice versa, they have a harder time getting on the same page about a child's educational needs and how to best meet them. Here's a look at some of the logistical reasons communication between parents and teachers can be difficult, and how technology can help remove those obstacles.
Common causes of teacher-parent communication challenges
Teachers know it'...

Speed is essential for a high-quality customer experience in today's digital-first economy. When customers are waiting for services to be rendered, or employees are working to deliver those services, they likely rely on mobile devices for everything from business productivity tools to streaming video, checking the market and viewing logistics alerts, and they need reliable access to high-speed connectivity on a 24/7 basis.
These experiences rely on abundant bandwidth, low latency and rapid do...

This toolkit provides you with practical steps and illustrative use cases to help your organization scale and innovate, create a foundation for improved service and process
management across the entire organization, and improve employee and customer satisfaction alike.