Businesses have a better opportunity than ever before to deliver on expectations for a high quality customer service thanks to contextual communications that bring relevant customer insights to bear on each and every customer interaction for a more satisfying customer experience.
Chatbots stand to greatly improve how businesses deliver customer service in several verticals such as the insurance industry, which is already deploying them with great gusto. Here are three reasons why chatbots may be beneficial to your company, as well.
Once considered rock-solid from a security standpoint, air-gapped computers are now vulnerable to covert computer hacking. Here's how to protect yourself.
Here's how insurance digital strategy is helping insurers improve their business processes, boost client satisfaction, and tap new business opportunities.
Apps for events like Coachella and New York Fashion week are growing increasingly popular. Here's how this mobile innovation is being used to engage attendees with customized playlists, interactive shows, augmented reality and more.
Disrupting technology, from blockchain to AI, is about to revolutionize healthcare IT. Learn what will change—and how you can ride the waves.
With the rising popularity of augmented reality (AR), how can enterprises stay competitive in the marketplace to give users what they want and increase brand loyalty? Here's how to ensure you're developing innovative apps people will love using.
Unifying patient records has long been healthcare's headache. Here's how innovative blockchain healthcare technology is a game-changer poised to revolutionize electronic health records.
Law firm billing processes can be lengthy, keeping lawyers from spending valuable time with clients. Here's how law firm billing solutions can help.
Many businesses are still overlooking the importance of print security in their overall cybersecurity strategy. Don't make the same mistake.
Mobile computing in the cloud brings with it numerous benefits for the enterprise, from enhanced customer experience to robust security. Here's what enterprises need to know to ensure their transition to the cloud is a smooth one.
Police departments are leveraging mobile analytics to help them protect communities and prevent crime more effectively. From predictive policing to improving community relations, here's how technology is improving law enforcement.
Have you ever been in the middle of a phone call with someone and heard a strange sound, like a click or a static noise, and wondered if your phone was being tapped? Many people are concerned that their personal and business communications might not actually be private. Here are a few smart steps you can take to figure out if your phone is indeed being tapped.
The current hot trend in customer retention strategies is mobile video. Here are some enterprises successfully using video to attract and retain customers, as well as some tips for boosting your own enterprise's mobile customer engagement.