Have you ever been in the middle of a phone call with someone and heard a strange sound, like a click or a static noise, and wondered if your phone was being tapped? Many people are concerned that their personal and business communications might not actually be private. Here are a few smart steps you can take to figure out if your phone is indeed being tapped.
The current hot trend in customer retention strategies is mobile video. Here are some enterprises successfully using video to attract and retain customers, as well as some tips for boosting your own enterprise's mobile customer engagement.
New malware techniques are infiltrating business networks, making hacker prevention much harder. Here's how you can defend your business against them.
When a campus emergency arises, a school communication plan is key to seeing it through smoothly. Here's how private voice communications can help.
How can enterprises get the most out of AI and mobile devices? The key is preparedness. Here's a checklist of tips for organizations who want to be sure they're ready for this transformational technology.
Here's how the healthcare contact center can help doctors' offices improve the patient experience by fielding incoming calls with greater efficiency.
Accountant productivity technology lets accountants provide exceptional client care while managing their busy tax-season workload. Here's how.
Scammers are increasingly turning to a technique called SMS phishing to relieve unsuspecting individuals and their employers of their valuable personal and financial information. Here’s what this new text messaging exploit is all about and how you can stop it.
Companies can raise the bar on the customer experience that they offer by employing speech analytics to better understand interactions that take place over the phone. Here’s how speech analytics improves customer service and why businesses may want to consider employing this technology if they haven’t already.
AI is experiencing a moment of incredible hype and anticipation, whereas ERP often evokes images of inflexible legacy technology. Believe it or not, though, these two seemingly opposite technologies are going to be interacting with each other soon—perhaps sooner than you think. Here’s how AI is anticipated to affect ERP and what businesses can expect.
Businesses are beginning to evaluate how they can apply blockchain successfully to their enterprise resource planning (ERP) platforms to improve the accuracy, efficiency, and transparency of transactions. Here’s how companies are already using blockchain with their ERP systems and what it might tell us about where this hot technology is headed.
Leading businesses are enhancing corporate collaboration by pursuing a journey to contextual communications. Here's how they're doing it, and why it's valuable.
Travel security is a must in this interconnected, global economy. Here's how IT leaders can help their colleagues work more securely while on the go.
Gamification can help a cloud contact center build a culture of success by improving employee engagement, accelerating onboarding, and reducing burnout.