Rose de Fremery

Introduction

The Florida Panthers have their sights on the Cup. Having claimed an Atlantic Division championship during the NHL's 2021-22 season, the Panthers aspire to bring another trophy home for their fans. To accomplish this, they are digitally transforming their two locations—where they practice and compete—ensuring they attract, retain and groom the best talent on the ice, and deliver the best fan experiences at each game.

There are many challenges in transforming venues, including tig...

When customers buy a product or service and begin walking out the door, how does the company really know if they’re satisfied? Countless customer transactions happen every day, yet most businesses only gather customer feedback using annual surveys that take months to complete and contain flawed data. As a result, they have a hard time confirming whether their customers were actually happy or not, and specifically where, when and why. Finland-based company HappyOrNot creatively ta...

The Zudrell family decided to give their four-star wellness hotel a new look in 2020, extending the Wellness Oasis Mehrblick with two additional floors as well as new sauna facilities. As part of this visionary expansion, the family also wanted to embark on a project to improve the sound and media experience for their guests. Turning to longtime Bose Professional partner MULTIMEDIAFABRIK GmbH, based in nearby Altach, the Zudrells asked for expert recommendations on how to create a modern, wel...

“It’s so surreal,” said Boon Leong. The technician was standing in front of a stalled industrial printer at an HP manufacturing partner facility in Malaysia, when the printer’s authentication device began to appear in his field of vision. “I can see everything!”
A few minutes before, he had placed a Microsoft HoloLens 2 mixed reality headset on his ...

Organizations are looking for smart ways to efficiently serve customers, with an increasing focus on learning how to improve customer experience with chatbots. According to GartnerⓇ, "investments in technologies focused on the customer are rapidly becoming a top priority for customer service and support (CSS) leaders."1 During the next two years, technology investments are expected to shift from rep-enablement solutions toward chatbots, artificial intelligence (AI) and analytics tools aimed a...

Wholesale distributors can experience multiple difficulties in today's dynamic and quickly shifting marketplace, whether navigating supply chain disruptions or trying to stay competitive as manufacturers and retailers shift to a direct-to-consumer (D2C) strategy. Maintaining agility is key to overcoming these roadblocks and ensuring steady growth even as the future remains uncertain. With this in mind, here are three key challenges in wholesale distribution along with ...

Education has undergone tectonic shifts in recent years, pivoting to remote learning before transitioning to hybrid learning. Now, some colleges and universities are adopting a HyFlex teaching model, aiming to maximize the advantages of both virtual and in-person classroom settings.
So, what is HyFlex? Learn how this model works, what are its benefits and drawbacks, and why it's becoming such an important classroom strategy.
HyFlex teaching, or Hybrid-Flexible teaching, is a teaching model th...

Originally, districts had one goal in moving public school online: to keep their communities safe during the pandemic. At the time, many people assumed things would go back to normal once the crisis abated. And when state and local governments eased public health restrictions, many schools reverted to in-person learning as expected.
However, as The New York Times notes, some schools are now adding several more remote school days to their schedules—and the reasons behind that decision are comp...

The impact on student engagement in online learning is a hotly contested area. Some argue students have lacked one-on-one interaction and experienced fewer opportunities for social connection than they had in traditional classroom environments. Others say it gives students more control of their own education, helping to prepare them for making their own decisions later in life.
One area of consensus is that not all students have been impacted in exactly the same way, leading educators to wond...

C-Band spectrum stands to significantly expand the availability of higher-performance 5G connectivity around the country, providing fast speeds to more areas of the country than was previously possible. As C-Band continues to roll out, it should enable innovative business use cases across multiple sectors and deliver a faster internet experience to consumers. So, what is C-Band, what might it be used for and what does it mean for the future of 5G?
What is C-band, and what does it mean for 5G?...

Customer service is one of the most crucial aspects of the customer experience. Organizations must consistently deliver satisfying customer service if they hope to earn continued customer loyalty and win new customers, but they may struggle to achieve this goal at the scale and speed required.
That's where artificial intelligence (AI) comes in. AI customer service technologies can help organizations create the capabilities and agility required to provide positive service experiences, pitch-pe...

During the COVID-19 pandemic, many shoppers shifted a larger portion of their shopping journeys from brick and mortar stores to e-commerce activities. According to Forrester, 40% of U.S. online adults said they enjoy shopping in stores a lot less than they did before the pandemic.1 Faced with this dip in customer sentiment, many companies are wondering how they can make shopping more engaging and meaningful again. Digital signage can offer them an effective way to achieve both goals. Here are...

Hybrid work, once considered an optional benefit to offer employees, is here to stay. According to a 2021 report from Accenture, employees who used a hybrid work model during the global pandemic experienced better mental health, developed stronger work relationships, and were more likely to feel positive working for their organizations. Eighty-three percent of these employees identified a hybrid workplace as being optimal in the future.
Here's how the right audio and video technology can help...

Classrooms have quickly evolved to support hybrid learning environments. These settings blend virtual and in-person instruction, enabling students to join classes in physical classrooms or from their own homes. Key to creating a hybrid classroom, of course, is a high-quality video conferencing setup. Here are some tips on how to create an effective hybrid learning environment as well as pointers on how technology training can help everyone involved make the most of their hybrid classroom expe...